GENERAL

What is Rosso Caffe?

Hey there, we’re a group of coffee lovers based in Florida. We specialize in producing blended premium coffee capsules for Nespresso® original line machines. ** Rosso and its products are not endorsed by, sponsored by, licensed by or approved by Nespresso® USA Ins. Nespresso® is a registered trademark of Societe des Produits Nestle S.A. **.

How do you produce your coffee?

Happy to tell you. We first visit coffee plantations in Central and South America, Africa and Vietnam, hunting for the highest quality beans we can find.  The beans are then exported to our production center where we roast, grind and blend the beans just the way we like. We’re proud to say that full control over the process results in a premium coffee blend that tastes great. Everything we do comes back to that -- quality.

Is your coffee any good?

We love it, and so do our regular customers. We also offer a satisfaction guarantee on all initial orders of our welcome Pack to make sure new coffee drinkers do, too.

Why are your capsules so inexpensive?

Great tasting coffee at affordable prices is a luxury we feel should be enjoyed by everybody — whether you have Gucci shoes or not. We create our own coffee blends and capsules, so we’re able to cut the prices during the entire process. We invest in the power of people to connect, share and bring our brews to others, friends and family. We don’t have any expensive call centers or shops, and we do not finance expensive marketing campaigns. Instead, we put all that care into delivering the highest quality coffee at the lowest possible cost.

How much caffeine and coffee do your capsules contain?

About 1% caffeine. Each capsule has 5.5 grams of coffee and 55-65 mg of caffeine.

Is there any difference in the way your capsules work?

Nope. You can use our capsules as you would any Nespresso® original-line capsule. Find out more here.

What is the capsule casing made of?

Pure gold. Just kidding. 

Our capsule casings are made from food-grade polypropylene, which is safe for food products. All capsule casings are produced in an FDA approved environment. Our capsules do not contain toxic Halogens, Bisphenol A (BPA) or Phthalates. They are 100% recyclable and sealed with foil for optimal freshness.

Are there any plans to add new capsule blends?

It’s our mission to constantly refine and create new coffee blends. If you have any suggestions, we’d love to hear from you. We take our customers input seriously and your suggestion may very well become one of our new blends!

SHIPPING & PAYMENT

What if I’m not satisfied, what is your return policy?

At Rosso Caffe, we care most about our customers’ satisfaction. 

We offer a generous 14-day return policy when you try our coffee. New customers ordering our Starter Pack can be assured of a full refund in the event that they are not satisfied after trying our Introductory Pack (we fully refund only one Introduction Pack per customer). 

Just send us an email with your order details and we’ll provide a pre-paid shipping label to return any unused product. Once we receive the return, we will refund 100% of your order including shipping charges. It’s that simple!

Our capsules are compatible with Nespresso® Original Line machines and not the VertuoLine machines. Additionally, our capsules are not compatible with K-Cups. Customers inadvertently purchasing capsules not suited for their machines will incur charges for shipping costs ($15) and we will issue a refund for any unused product.>

** Rosso and its products are not endorsed by, sponsored by, licensed by or approved by Nespresso® USA Ins. Nespresso® is a registered trademark of Societe des Produits Nestle S.A. **

What are the shipping costs?

We charge $8 per order, but if you place an order of $49 or more, you’ll receive free 2-3 days shipping with USPS!

What are the expected shipping times?

Orders placed by 10:00 am EST (Mon – Fri) will ship that same day. Orders placed after 10:00 pm EST will ship the following business day. Orders placed over the weekend will ship the following business day. All orders ship via UPS, USPS, and FedEx.

Is there a way to contact you?

Please do! We are an online only business and respond to all questions by email. We always guarantee a fast response, so always feel free to send us a message.

What forms of payment do you accept?

We currently accept Visa, MasterCard, Amex, American Express, Discover and PayPal.

ORDER INFORMATION & CONCERNS

I have received an error message while attempting to place an online order. What should I do?

Sorry about that. 

If your card has been declined while attempting to place an order with an error message regarding “Address Verification Service,” please make sure your billing address on your credit/debit card matches your billing address on your Rosso Caffe account. 

In such a case you may need to update your Rosso Caffe account to match that of your credit/debit card.

Which coffee should I order?

That’s your call! We have a number of high-quality blends from various flavors and intensity. Check out the descriptions of our different blends to find which best suit your taste. 

You could always be adventurous and try a new flavors, too. But if you’re still not sure, we recommend ordering introduction pack and finding and find out the fun way.

Which Nespresso® machines can I use for your capsules?

Our capsules have been engineered to match all Original Line Nespresso® machines including Essenza, Citiz, U, Pixie, Le Cube, Latissima Plus and Inissia. If you would like to know more and verify that your Nespresso® machine is compatible with our capsules, please feel free to contact us.

** Rosso and its products are not endorsed by, sponsored by, licensed by or approved by Nespresso® USA Ins. Nespresso® is a registered trademark of Societe des Produits Nestle S.A. **

Do your capsules also work in the VertuoLine?

Sorry, our capsules do not work with Nespresso® VertuoLine.

** Rosso and its products are not endorsed by, sponsored by, licensed by or approved by Nespresso® USA Ins. Nespresso® is a registered trademark of Societe des Produits Nestle S.A. **