Refund Policy

We are excited to offer a generous 60-day money-back guarantee for our coffee. If you are a new customer, you can be confident in our promise of a full refund if you are not completely satisfied.

Just email us your order details. We will send you a pre-paid shipping label for the return of any unused product. Once we receive the returned item, we will issue a full refund for your order, including shipping costs. It’s that simple!

Our capsules are compatible with Nespresso® Original Line machines and not the VertuoLine machines. Additionally, our capsules are not compatible with K-Cups. Customers inadvertently purchasing capsules not suited for their machines will incur charges for shipping costs ($15) and we will issue a refund for any unused product.

** Rosso and its products are not endorsed by, sponsored by, licensed by or approved by Nespresso® USA Ins. Nespresso® is a registered trademark of Societe des Produits Nestle S.A. **