Refund Policy

We offer a generous 14-day return policy when you try our coffee. New customers ordering our Variety Pack can be assured of a full refund in the event that they are not satisfied after trying our Variety Pack (we fully refund only one Variety Pack per customer). 

Just send us an email with your order details and we’ll provide a pre-paid shipping label to return any unused product. Once we receive the return, we will refund 100% of your order including shipping charges. It’s that simple!

Our capsules are compatible with Nespresso® Original Line machines and not the VertuoLine machines. Additionally, our capsules are not compatible with K-Cups. Customers inadvertently purchasing capsules not suited for their machines will incur charges for shipping costs ($15) and we will issue a refund for any unused product.

** Rosso and its products are not endorsed by, sponsored by, licensed by or approved by Nespresso® USA Ins. Nespresso® is a registered trademark of Societe des Produits Nestle S.A. **